Privacy Policy

Last updated: February 3, 2026

1. Data controller

The data controller responsible for processing personal data is:

Sandrine Kerautret
Espace Coeur à Coeur
Rue du Midi 2
1009 Pully, Switzerland
Email: espacecoeuracoeur@gmail.com
Phone: 079 439 40 90

2. Data collected

We collect the following personal data:

• Contact data: first name, last name, email address, phone number (when you get in touch)
• Browsing data: IP address, browser type, pages visited (via cookies)

3. Purposes of processing

Your personal data is processed for the following purposes:

• Responding to your contact and appointment requests
• Ensuring the follow-up of your support
• Improving our website and services
• Complying with our legal obligations

4. Legal basis for processing

The processing of your data is based on:

• Your explicit consent
• The performance of a contract or pre-contractual measures
• Our legitimate interests (improving our services)

5. Retention period

Your personal data is retained for:

• Contact data: 3 years after the last contact
• Browsing data: 13 months maximum
• Accounting documents: 10 years (legal obligation)

6. Your rights

In accordance with the Swiss Federal Act on Data Protection (FADP) and the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request the deletion of your data
• Right to restriction: limit the processing of your data
• Right to data portability: receive your data in a structured format
• Right to object: object to the processing of your data

To exercise these rights, contact us at: espacecoeuracoeur@gmail.com

7. Cookies

Our site uses cookies to:

• Essential cookies: necessary for the site to function
• Analytics cookies: measure audience (with your consent)
• Third-party cookies (Calendly): necessary for the online booking system to function

You can manage your cookie preferences at any time via the consent banner or your browser settings.

8. Third-party services

Our site uses the following third-party services:

• Calendly: for managing online bookings. Calendly may collect data such as your name, email and the time slots chosen. See the Calendly privacy policy.
• Stripe: for processing online payments. Stripe processes your payment data securely. See the Stripe privacy policy.

These services may be subject to their own privacy policies and terms of use.

9. Online payments

Online payments are processed securely by Stripe. We do not store your card data on our servers. Stripe is PCI DSS certified (Payment Card Industry Data Security Standard).

10. Data transfer

Your data is not transferred outside Switzerland or the European Economic Area, unless appropriate safeguards are in place. Note that Calendly and Stripe may transfer data to the United States as part of their services, with appropriate safeguards.

11. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction.

12. Changes

This privacy policy may be updated. The date of the last update is indicated at the top of this page.

13. Contact

For any questions regarding this policy or your personal data:

Email: espacecoeuracoeur@gmail.com
Phone: 079 439 40 90